{"xsrfToken":"d2673c44f2a68f88090935576b3738e8045e3aee_lout","branding":{"id":"5","key":"it","name":"IT Help Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/13"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/428b2abf-120e-45b5-a5e1-433664131992/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDUxMmJlYi1kZmNkLTRiNjMtYjRlMC0wNmQyMTRjMjdkZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQyOGIyYWJmLTEyMGUtNDViNS1hNWUxLTQzMzY2NDEzMTk5MiI6WyJyZWFkIl19LCJleHAiOjE3MTM2MjQ2NjIsIm5iZiI6MTcxMzYyNDA2Mn0.CxUkJhpIQ9xOHbtUJGKlAR7RbbW5QqAzY9bsuPeH9NE&client=80512beb-dfcd-4b63-b4e0-06d214c27dd2&mode=fit","logoId":"428b2abf-120e-45b5-a5e1-433664131992","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Touton Help Center","sharedPortalName":"Touton Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Touton Help Center","sharedPortalName":"Touton Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"5","key":"it","projectId":10300,"serviceDeskId":5,"name":"IT Help Desk","description":"<p>Welcome! You can raise a IT Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"101","name":"Access Request","descriptionHtml":"","callToAction":"Access Request","introHtml":"<p>Get Access to a system.</p>","icon":12934,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12934","groups":[65],"key":""},{"id":"70","name":"Account Deactivation","descriptionHtml":"","callToAction":"Account Deactivation","introHtml":"<p>Deactivate Identity</p>","icon":13200,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13200","groups":[65],"key":""},{"id":"137","name":"Employee Change of Role Form","descriptionHtml":"","callToAction":"Employee Change of Role Form","introHtml":"<p>This form is to be used when an existing employee changes positions or takes on additional responsibilities.</p>","icon":13861,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13861","groups":[65],"key":""},{"id":"100","name":"New Consultant Access Request","descriptionHtml":"","callToAction":"New Consultant Access Request","introHtml":"<p>New Consultant Access Request</p>","icon":12904,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12904","groups":[65],"key":""},{"id":"71","name":"New Office Staff Request","descriptionHtml":"","callToAction":"New Office Staff Request","introHtml":"<p>New Office Staff Request</p>","icon":12904,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12904","groups":[65],"key":""},{"id":"138","name":"New Office Staff Request Test","descriptionHtml":"","callToAction":"New Office Staff Request Test","introHtml":"<p>New Office Staff Request</p>","icon":13879,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13879","groups":[65],"key":""},{"id":"72","name":"New Salesperson Request","descriptionHtml":"<p><a href=\"https://touton.atlassian.net/wiki/pages/viewpage.action?pageId=55279626\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://touton.atlassian.net/wiki/pages/viewpage.action?pageId=55279626</a></p>","callToAction":"New Salesperson Request","introHtml":"<p>New Salesperson Request</p>","icon":12904,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12904","groups":[65],"key":""},{"id":"121","name":"Request a New Laptop\\Mobile Device","descriptionHtml":"","callToAction":"Request a New Laptop\\Mobile Device","introHtml":"<p>Request for a laptop or mobile device.</p>","icon":13704,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13704","groups":[92],"key":""},{"id":"122","name":"Touton Website Customer Request","descriptionHtml":"<p><a href=\"https://touton.atlassian.net/wiki/spaces/CSARKB/pages/594903129/How+to+Authenticate+a+Touton+customer\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://touton.atlassian.net/wiki/spaces/CSARKB/pages/594903129/How+to+Authenticate+a+Touton+customer</a></p>","callToAction":"Touton Website Customer Request","introHtml":"<p>Must fill out the required fields to ensure IT can assist the customer with the website, typically customer account username (email) change requests</p>","icon":13725,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13725","groups":[96],"key":""},{"id":"56","name":"Troubleshooting, Technical Issues, Hardware Replacement","descriptionHtml":"","callToAction":"Troubleshooting, Technical Issues, Hardware Replacement","introHtml":"","icon":12900,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12900","groups":[91],"key":""},{"id":"53","name":"Workstation Setup\\Move","descriptionHtml":"","callToAction":"Workstation Setup\\Move","introHtml":"<p>Request the setup of a new Workstation or Workstation Move</p>","icon":13706,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13706","groups":[92],"key":""},{"id":"114","name":"Ask I.T. a Question","descriptionHtml":"","callToAction":"Ask I.T. a Question","introHtml":"<p>For General Inquiries</p>","icon":12927,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12927","groups":[],"key":""},{"id":"134","name":"Deployment Place Holder","descriptionHtml":"","callToAction":"Deployment Place Holder","introHtml":"<p>Deployment Place Holder - Do not use</p>","icon":12932,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12932","groups":[],"key":""},{"id":"63","name":"Epic Place Holder","descriptionHtml":"","callToAction":"Epic Place Holder","introHtml":"<p>Epic Place Holder - Do not use</p>","icon":12920,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12920","groups":[],"key":""},{"id":"65","name":"Fault Place holder","descriptionHtml":"","callToAction":"Fault Place holder","introHtml":"<p>Fault Place holder - Do not use</p>","icon":12920,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12920","groups":[],"key":""},{"id":"119","name":"Generic SR","descriptionHtml":"","callToAction":"Generic SR","introHtml":"<p>Generic SR</p>","icon":13745,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13745","groups":[],"key":""},{"id":"116","name":"Get Help with a Computer\\Application Problem","descriptionHtml":"","callToAction":"Get Help with a Computer\\Application Problem","introHtml":"<p>If you are having an issue with your Desktop or an Application</p>","icon":12930,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12930","groups":[],"key":""},{"id":"62","name":"Hardware Request","descriptionHtml":"","callToAction":"Hardware Request","introHtml":"<p>Request some hardware\\device</p>","icon":12912,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12912","groups":[],"key":""},{"id":"117","name":"Initiative Place Holder","descriptionHtml":"","callToAction":"Initiative Place Holder","introHtml":"<p>Pace Holder - Please Do not Use</p>","icon":12932,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12932","groups":[],"key":""},{"id":"54","name":"iPad Setup / Replacement","descriptionHtml":"","callToAction":"iPad Setup / Replacement","introHtml":"<p>Request for an Ipad to be Setup.</p>","icon":12918,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12918","groups":[],"key":""},{"id":"115","name":"Report a System Issue or Security Concern","descriptionHtml":"","callToAction":"Report a System Issue or Security Concern","introHtml":"<p>This helps up gather information about System Issues or logs a Security concern.</p>","icon":12938,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12938","groups":[],"key":""},{"id":"64","name":"Story Place Holder","descriptionHtml":"","callToAction":"Story Place Holder","introHtml":"<p>Story Place Holder - Do not use</p>","icon":12920,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12920","groups":[],"key":""},{"id":"78","name":"Task Place Holder","descriptionHtml":"","callToAction":"Task Place Holder","introHtml":"<p>Pace Holder - Please Do not Use</p>","icon":12920,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12920","groups":[],"key":""},{"id":"99","name":"Test Work Request","descriptionHtml":"","callToAction":"Test Work Request","introHtml":"<p>Testing submitting project requests in service desk</p>","icon":12903,"iconUrl":"https://touton.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12903","groups":[],"key":""}],"reqGroups":[{"id":91,"name":"General Requests"},{"id":92,"name":"Hardware \\ Computers"},{"id":65,"name":"Access Requests"},{"id":96,"name":"Mtouton.com - Customer Assistance"}],"orderMapping":{"65":[101,70,72,71,100,137,138],"90":[114],"94":[119],"92":[121,53],"96":[122],"91":[56]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2c34f95b-b23c-370b-b9d1-7118967ea989","appLinkName":"Confluence (touton.atlassian.net)","appLinkUrl":"https://touton.atlassian.net/wiki","spaceKey":"IPAD","spaceName":"MTKB","spaceUrl":"https://touton.atlassian.net/wiki/display/IPAD","isServer":false},"labels":[],"projectKey":"IT","serviceDeskId":5,"kbLinkDomainURLs":["https://touton.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MDUxMmJlYi1kZmNkLTRiNjMtYjRlMC0wNmQyMTRjMjdkZDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTM2MjUyNjIsIm5iZiI6MTcxMzYyNDA2Mn0.zriFpEugMM51T8cmow5_u-FLzihAAgStH5y6-HxkAEM","targetCollection":"upload-project-10300","endpointUrl":"https://api.media.atlassian.com","clientId":"80512beb-dfcd-4b63-b4e0-06d214c27dd2","tokenDurationInMins":20}},"sharedPortal":{"name":"Touton Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://touton.atlassian.net/wiki","kbLinkDomainURLs":["https://touton.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}